Cookie Policy — One Body LDN
Last Updated: August 2026
This Cookie Policy explains how One Body LDN Ltd uses cookies and similar storage and access technologies (for example cookies, pixels, tags and similar tracking tools) on www.onebodyldn.com, why we use them, and how you can manage your preferences in accordance with the UK Privacy and Electronic Communications Regulations (PECR) and UK GDPR.
1. Why We Use Cookies
We use cookies and similar technologies to:
- Ensure our website and online booking systems function securely and reliably
- Remember your settings and preferences
- Understand how visitors interact with our pages so we can improve site performance and clinical information
- Measure advertising effectiveness and show relevant promotional content (strictly subject to your explicit consent)
When you first visit our site, an interactive cookie banner allows you to accept, reject, or customise optional cookies. Essential cookies are active by default to ensure basic website operations. Non‑essential cookies and similar technologies (including analytics and advertising cookies) are only used if you give consent via our cookie banner or settings.
2. What Are Cookies?
Cookies are small text files placed on your computer, tablet, or mobile device when you browse a website.
- Session Cookies: Temporary files that automatically expire when you close your browser.
- Persistent Cookies: Stored on your device for a fixed period (or until deleted) to remember your preferences across repeat visits.
- First-Party Cookies: Set directly by One Body LDN Ltd.
Third-Party Cookies: Set by trusted analytics, video, or advertising service providers.
3. Types of Cookies We Use
A) Essential Cookies (Always Active)
Required for core website operations, security, account authentication, and booking functionality. These cannot be switched off in our system.
- Key Functions: Security, fraud prevention, load balancing.
- Typical Duration: Session-based to 30 days.
These cookies are classed as “strictly necessary” under PECR because they are essential from the user’s perspective to provide the services and security of the website. They do not require your consent.
B) Functional Cookies (Optional)
Remember choice selections to provide enhanced features and personalised navigation.
- Key Functions: Saved preferences, region settings, form completion assistance.
- Typical Duration: Up to 12 months.
C) Analytics & Performance Cookies (Optional)
Help us understand visitor volume, traffic sources, and site interaction patterns so we can optimise content and user experience.
- Third-Party Providers: Google Analytics
- Typical Duration: 6 months to 2 years.
These analytics cookies are not strictly necessary to provide the website and therefore are only set if you consent to them in our cookie banner or settings.
D) Advertising & Marketing Cookies (Optional)
Track browsing activity across websites to measure ad campaign performance and deliver tailored marketing messages to past site visitors.
- Third-Party Providers: Google Ads, Meta (Facebook/Instagram) Ads.
- Typical Duration: 30 days to 90 days.
Advertising and remarketing cookies always require your consent and are only used if you enable them in our cookie banner or settings.
4. Healthcare Data & Clinical Form Protection
As a healthcare provider, we strictly protect patient confidentiality. Optional advertising, remarketing, and third-party tracking pixels (such as Meta Pixel or Google Ads tags) are strictly disabled on clinical triage forms, patient health questionnaires, medical history intake portals, and confidential patient records.
5. How to Manage or Change Your Cookie Preferences
- Interactive Cookie Banner: You can update or withdraw your cookie consent at any time by clicking the “Manage Cookie Preferences” link located in our website footer. Consent choices are stored for a maximum of 12 months before you are re-prompted.
- Browser Controls: You can adjust your web browser settings to block or delete cookies. Blocking essential cookies may disrupt access to our online booking system and Client Hub.
- Third-Party Ad Opt-Outs: You can manage targeted advertising preferences through external opt-out portals:
- Google Ad Settings
- Meta Ad Preferences
- Your Online Choices (EDAA)
6. Company Identity and Contact Details
One Body LDN Ltd
- Registered Entity: One Body LDN Ltd
- Registered Office: The Retreat, 406 Roding Lane South, Woodford Green, Essex, England, IG8 8EY
- ICO Registration Number: ZA789544
- Website: https://onebodyldn.com
For complete details on how we process, store, and protect your personal data, please read our Privacy & GDPR Data Protection Policy. Our Privacy Policy also explains your data protection rights and the lawful bases we rely on for processing personal data collected via cookies and similar technologies.