Clinical Standards & Governance | One Body LDN
Last Reviewed: August 2026
At One Body LDN, clinical governance is designed to support safe, professional and evidence-informed physiotherapy across our London clinics. Our standards cover professional registration, clinician onboarding, clinical quality, scope of practice, patient safety, record keeping, consent and the review of clinical concerns and complaints.
1. Professional Regulation and Statutory Registrations
All One Body LDN physiotherapists are qualified healthcare professionals who are individually registered with the Health and Care Professions Council (HCPC).
- HCPC (Health and Care Professions Council): The UK statutory regulator for physiotherapists. Physiotherapist is a protected professional title, and registered physiotherapists must meet HCPC professional standards and practise within their individual scope of competence.
- CSP (Chartered Society of Physiotherapy): The professional, educational and trade union body for UK physiotherapists. One Body LDN physiotherapists are CSP members.
- AACP (Acupuncture Association of Chartered Physiotherapists): Where applicable, selected physiotherapists may hold AACP membership relevant to the use of acupuncture within physiotherapy practice.
Patients can independently check an individual physiotherapist’s registration through the official HCPC Register at any time.
2. Legal Framework
We structure our clinical governance around core principles drawn from UK healthcare regulation and the CQC’s fundamental standards, including:
- Person‑centred care and informed consent
- Safeguarding service users from abuse or improper treatment
- Safe care and treatment, including infection control and equipment safety
- Openness and honesty under the Duty of Candour
- Clear, accessible routes for raising concerns and complaints
3. Infection Control, Hygiene, and Clinical Safety
One Body LDN maintains hygiene and clinical-safety procedures for the treatment rooms, clinical equipment and materials under our control. Some clinics operate within third-party host venues, where shared areas and building-wide facilities are managed by the venue operator.
- Treatment areas and equipment: Treatment couches, reusable clinical equipment and relevant high-touch surfaces are cleaned between appointments using products appropriate to the equipment and clinical setting.
- Acupuncture & dry needling: Single-use, sterile disposable needles are used and are disposed of immediately in appropriate sharps containers through the relevant clinical-waste process.
- Equipment safety: Clinical and electrical equipment is maintained and checked in accordance with manufacturer guidance and relevant safety requirements.
4. Clinical Governance, Onboarding, Scope of Practice & Referrals
Clinical standards and governance at One Body LDN are led by Rebecca Bossick, Co-Founder & Clinical Director. Rebecca is an HCPC-registered Chartered Physiotherapist who qualified from the University of Liverpool in 2012 and oversees clinical standards, clinician onboarding and clinical development across One Body LDN.
Our clinical governance process includes:
- Credential verification: HCPC registration, professional indemnity and relevant professional qualifications are checked before a physiotherapist begins clinical work with One Body LDN.
- Structured clinical onboarding: New physiotherapists complete a structured onboarding process covering One Body LDN’s clinical standards, documentation, patient safety, communication and internal clinical procedures.
- Clinical documentation review: Clinical notes and documentation standards are periodically reviewed, with feedback and further training provided where appropriate.
- Ongoing professional standards: Clinicians are expected to maintain their professional registration, knowledge and competence, with registration status rechecked periodically.
- Clinical incidents and complaints: Relevant clinical incidents, safety concerns and complaints can be escalated to clinical leadership for review and may inform further training or operational improvements.
- Evidence-informed practice: Clinical decision-making is informed by relevant NICE and NHS guidance, professional standards and appropriate peer-reviewed evidence where applicable, alongside individual assessment and clinical judgement.
- Scope of practice and referral: Physiotherapists work within their individual training and competence. Where symptoms or findings may require medical assessment, investigation or care outside the scope of physiotherapy, onward referral to an appropriate healthcare professional may be recommended.
Where clinically appropriate and with the patient’s consent, our physiotherapists may communicate with GPs, consultants, surgeons and other healthcare professionals involved in their care.
Meet Rebecca Bossick →
5. Data Protection, Confidentiality, and Medical Records
Patient information is handled in accordance with applicable UK data-protection requirements, including the UK GDPR and Data Protection Act 2018.
- Clinical records: Medical histories, assessment findings, treatment information and clinical progress notes are recorded within access-controlled electronic systems used for confidential patient information.
- Confidentiality: Access to clinical information is restricted according to professional responsibilities and operational requirements.
- Record retention: Clinical records are retained in accordance with applicable data-protection requirements, professional guidance and One Body LDN’s records-retention procedures. For standard adult physiotherapy records, current CSP guidance generally recommends retention for eight years from the date of the last treatment, with different retention periods applying in some circumstances.
Read our Privacy Policy →
6. Patient Rights, Informed Consent, and Chaperones
- Informed Consent: Your clinician will explain your assessment findings, proposed treatments, potential benefits, and any associated risks before receiving treatment. You retain the right to refuse or withdraw consent at any time.
- Chaperone Policy: We support patient dignity and comfort. Patients are welcome to bring a trusted adult companion to any session. For full details on companion support, please read our Chaperone Policy.
7. Feedback, Complaints, and Continuous Improvement
We maintain a culture of openness and professional accountability under our Duty of Candour. If you wish to raise a formal concern regarding your care, please complete the complaint workflow in your Client Hub. For complete details on investigation steps and regulatory escalation pathways, visit our Complaints Policy.
8. Registered Company Identity
- Legal Entity: One Body LDN Ltd
- Registered Office: The Retreat, 406 Roding Lane South, Woodford Green, Essex, England, IG8 8EY
- ICO Registration: ZA789544
- Official Website: https://onebodyldn.com