Professional regulation
Our clinicians are qualified, insured, and registered with the relevant professional bodies, including:
HCPC (Health and Care Professions Council) — for regulated physiotherapists
CSP (Chartered Society of Physiotherapy) — the UK’s leading physio membership body
AACP (Acupuncture Association of Chartered Physiotherapists) — for physiotherapists providing needling/acupuncture
GOsC (General Osteopathic Council) — for osteopaths
GCC (General Chiropractic Council) — for chiropractors (where applicable)
These organisations set standards for professional conduct, ethics, safeguarding, and continuing professional development (CPD). You can verify a clinician’s registration at any time via the relevant public register.
What this means for you
Professional regulation helps ensure that your clinician:
is properly qualified and insured
follows nationally recognised standards for safety and effectiveness
obtains informed consent and respects confidentiality
undertakes ongoing training and CPD
provides evidence-based care, tailored to your goals
Clinical governance and safety
While private MSK clinics are not always required to be CQC registered, we operate with a strong governance approach, including:
secure record-keeping and data protection (UK GDPR compliant)
risk management procedures and incident response
internal audits, supervision, and staff training
safeguarding protocols
clear escalation routes for clinical concerns and complaints
Our aim is consistent: safe care, accountable clinicians, and continuous improvement.
Feedback and complaints
We welcome feedback and take concerns seriously.
If you are unhappy with any part of your care;
speak to your clinician where appropriate, or
please visit our client hub page to give us feedback or raise a formal concern.
If needed, you may escalate concerns to the relevant professional regulator (e.g. HCPC, CSP, GOsC, GCC).
Our commitment
Your safety, wellbeing, and trust come first. Whether you’re attending for injury rehab, sports massage, post-op recovery, or preventative care, we deliver treatment rooted in professional integrity, clinical evidence, and respectful communication.