Clinical Governance and Regulatory Standards One Body LDN
Last Updated: July 2025
At One Body LDN, we are committed to delivering safe, ethical, and expert-led care to every individual who walks through our doors. We operate under strict clinical and professional standards, guided by UK health regulatory bodies and best practices in physiotherapy and musculoskeletal healthcare.
Professional Regulation
Our clinical team is made up of qualified, insured practitioners who are registered with the appropriate governing and professional bodies. These include:
- HCPC (Health and Care Professions Council) – for regulated physiotherapists
- CSP (Chartered Society of Physiotherapy) – the UK’s leading physio membership body
- AACP (Acupuncture Association of Chartered Physiotherapists) – for physios offering needling
- GOSC (General Osteopathic Council) – for our osteopaths
- GCC (General Chiropractic Council) – for our chiropractic team
These bodies enforce strict codes of conduct, ongoing professional development (CPD), and standards of care. You can verify a practitioner’s registration at any time via their respective registers.
What This Means for You
Being professionally regulated ensures that every clinician at One Body LDN:
- Is fully qualified and insured
- Meets nationally recognised standards for safety and effectiveness
- Follows a code of ethics, confidentiality, and informed consent
- Engages in regular training and continuing education
- Operates in your best interest, with evidence-based care
Clinical Governance and Safety
Though private physiotherapy clinics like ours are not required to be CQC-registered, we voluntarily adhere to high standards of clinical governance, including:
- Accurate record-keeping and data security (GDPR compliant)
- Risk management procedures and incident response
- Regular internal audits and staff training
- Safeguarding protocols
- Clear escalation pathways for complaints and clinical concerns
Our internal systems are designed to uphold patient safety, practitioner accountability, and continuous improvement.
Feedback and Complaints Process
We value feedback and strive to provide the best possible experience. If you are dissatisfied with any part of your care:
- Please speak to your clinician directly where appropriate
- You may also email us at info@onebodyldn.com
- Formal complaints will be acknowledged within 5 working days and responded to within 14
- If unresolved, you may contact the clinician’s governing body for escalation (e.g. HCPC, CSP, GCC)
We handle all feedback with discretion, fairness, and professionalism.
Our Commitment to You
At One Body LDN, your safety, well-being, and trust are our top priorities. Every service we provide is backed by professional integrity, clinical evidence, and a culture of respect — whether you’re here for injury rehab, sports massage, or preventative care.