Chaperone Policy — One Body LDN
Last Reviewed: August 2026
At One Body LDN Ltd, your dignity, physical comfort, and safety are central to everything we do. We understand that some patients feel more comfortable having another trusted adult present during physical assessments, undressing, or hands-on manual therapy. This policy explains how chaperone arrangements operate at our clinics.
1. What We Mean by a "Chaperone"
A chaperone is an impartial adult present during a clinical consultation or treatment to:
- Provide emotional support and reassurance
- Help you feel comfortable during hands-on assessment or manual therapy
- Act as an additional safeguard for both you and your treating clinician
2. Companion-Based Chaperone Model
As an independent clinic group, One Body LDN Ltd does not routinely provide dedicated clinic staff to act as chaperones. If you would like a chaperone present during your consultation or treatment, you are very welcome—and actively encouraged—to bring a trusted adult companion with you (such as a partner, family member, friend, or carer).
3. When Having a Companion Present May Be Helpful
Bringing a trusted adult companion to your appointment may be helpful:
- Whenever you feel more comfortable having an observer present
- If you have had previous difficult or distressing experiences with healthcare
- If you require assistance with communication, mobility, or personal care
4. Planning Your Visit
You have the absolute right to bring a companion to any appointment—you do not need to provide a reason, and your choice will always be respected. If you wish to have a companion present, please coordinate directly with them prior to booking. If you need to rearrange an existing appointment to a time when your chosen companion is available to attend, you can do so easily via our secure online booking platform (subject to our 24-hour cancellation window).
5. Safeguarding Children and Young People (Under 18s)
For patients under 18 years of age, a parent or legal guardian must attend the consultation and remain present throughout the treatment session. A parent or guardian may bring an additional trusted adult if helpful, but parental/guardian involvement is mandatory for consent and safeguarding purposes.
6. Clinician Discretion & Deferral of Care
Our clinicians also have a duty of care to maintain safe professional boundaries. If a clinician considers a chaperone necessary for a specific physical assessment or treatment, but you have not brought a companion, your clinician reserves the right to defer hands-on treatment and reschedule the session to a time when your companion can attend with you.
7. Clinical Standards & Your Right to Stop Treatment
All One Body LDN clinicians are registered with applicable regulatory bodies (including the HCPC and CSP) and adhere to strict professional codes of conduct. Your clinician will explain assessments in advance and obtain your consent before any hands-on care.
You remain in control of your care at all times: you may ask to pause, adjust, or stop any assessment or treatment at any moment if you feel uncomfortable.
8. Company Identity & Contact Details
- Company Name: One Body LDN Ltd
- Registered Office: The Retreat, 406 Roding Lane South, Woodford Green, Essex, England, IG8 8EY
- ICO Registration Number: ZA789544