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Terms & Conditions

Last Updated: November 2025

Welcome to the Terms and Conditions of One Body LDN LTD. These terms govern your access to and use of our website, services, purchases, subscriptions, and clinic interactions. By accessing our website or using our services, you agree to comply with these Terms. If you do not agree, please do not use our services. If you have any questions, contact us at info@onebodyldn.com.

1. Interpretation and Definitions

Interpretation

Words capitalised in this document have the meanings defined below, regardless of whether they appear in singular or plural.

Definitions

  • Affiliate: An entity that controls, is controlled by, or is under common control with a party.
  • Account: A unique account created by You to access parts of our Service.
  • Company: One Body LDN LTD, located at 5A Maltings Place, 169 Tower Bridge Road, London, SE1 3JB, UK.
  • Country: Refers to the United Kingdom.
  • Device: Any device that can access the Service, such as a computer or smartphone.
  • Feedback: Comments or suggestions provided by You regarding our services.
  • Goods: Items made available for purchase via our Service.
  • Orders: Requests submitted by You to purchase Goods from Us.
  • Package: means any prepaid block or bundle of multiple physiotherapy, osteopathy, sports massage, or related sessions purchased in advance at a discounted rate.
  • Promotions: Contests, sweepstakes, or offers made available by the Company.
  • Service: The website, clinical services, or subscriptions offered by One Body LDN.
  • Subscriptions: Paid recurring access to services offered by the Company.
  • Terms and Conditions: This legal agreement between You and the Company.
  • Third-party Social Media Service: External platforms such as Google or Facebook through which you may interact with our Service.
  • Website: www.onebodyldn.com
  • You: The individual or legal entity accessing or using our services.

2. Acknowledgment and Acceptance

By accessing or using our Service, You confirm:

  • You are at least 18 years old;
  • You accept and agree to comply with these Terms and our Privacy Policy;
  • You will not use the Service for any unlawful purpose.

These Terms apply to all website visitors, clients, and users of One Body LDN’s services.

3. Behavioural Guidelines

To ensure a safe and respectful environment:

  • Respect and Courtesy: Disrespectful, harassing, or discriminatory behaviour is strictly prohibited.
  • Professional Boundaries: Our team delivers healthcare services only. Inappropriate conduct will result in immediate expulsion and may be reported.
  • Privacy: Do not take photos or videos of staff or other clients without consent.
  • Safety: Threatening or violent conduct will result in refusal of service.
  • Compliance: Follow all staff instructions regarding treatment and clinic policy.

⚠️ Failure to adhere may result in account suspension, appointment refusal, or removal from clinic premises.

4. Booking, Rescheduling, and Cancellations

  • Rescheduling: Requires at least 24 hours’ notice. Less notice will result in a cancellation fee equal to the full session value.
  • Insurance or prepaid sessions: One session will be deducted from your allowance.
  • Lateness: If you arrive more than 10 minutes late without notice, you may be marked as a no-show and charged in full.
  • No Shows: Failure to attend or arriving over 10 minutes late without prior agreement will be treated as a missed appointment.
  • Please note: attendance and punctuality may affect eligibility for our Package Money-Back Guarantee (see Section 10A).

We understand that emergencies happen—please contact us if unsure about attending.

4A. Complimentary Annual Body MOT Programme

4A.1 Every client who books any session with One Body LDN Ltd (“the Company”) is automatically enrolled in our complimentary annual Body MOT and assessment programme (the “Programme”), for as long as the client remains eligible and the Company continues to offer the Programme.

4A.2 The Programme is provided as part of your ongoing care service with the Company and is not a separate promotion. As such, the Company may contact you once per year via email or other direct communication to invite you to schedule your annual Body MOT. These communications form part of the service contract and are not treated as marketing messages.

4A.3 In order to participate in the Programme you must await a valid invitation or booking code from the Company before attending any “annual Body MOT” appointment under the Programme. Clients must not self-book under the Programme without first receiving the Company’s email confirmation or code. The Company reserves the right to decline MOT bookings if the correct process is not followed.

4A.4 If you elect to opt-out of the Programme, you may do so at any time by notifying the Company in writing. Opting out means you will no longer be eligible for the complimentary annual Body MOT benefit under this Programme, though you may still book services under standard terms.

4A.5 Your statutory rights remain unaffected.

5. Orders for Goods

By placing an Order, You warrant that:

  • You are legally capable of entering into a binding contract.
  • All information provided is accurate and complete.

We may refuse or cancel an Order due to:

  • Unavailability of Goods
  • Errors in price or description
  • Suspected fraud or unauthorised payment

6. Cancellations and Returns for Goods

You may cancel and return Goods in accordance with our policy. Goods must:

  • Be returned in their original condition;
  • Include all packaging and documentation;
  • Be returned within 14 days of receipt.

We reserve the right to refuse refunds if:

  • Goods have been used, damaged, or unsealed (where hygiene is a concern);
  • Digital content was accessed with your prior consent;
  • Goods were customised for you.

Refunds will be processed within 14 days of receipt. The same payment method used to place the Order will be used to issue refunds.

7. Subscriptions

  • Subscriptions auto-renew unless cancelled before the renewal date.
  • You may cancel via your account or by contacting us.
  • No refunds are given for partially used periods unless legally required.

We may adjust fees and will notify You in advance. Continued use after the change implies agreement.

8. Promotions and Gift Vouchers

  • Promotions are for new customers only unless otherwise stated.
  • We reserve the right to suspend or cancel accounts for misuse or suspected fraud.
  • Referral or credit misuse will result in forfeiture of credits.

9. User Accounts

You agree to:

  • Provide accurate and up-to-date information;
  • Keep your password secure;
  • Notify us immediately if your account is breached.

You may not:

  • Use another person’s name or intellectual property;
  • Use offensive, vulgar, or misleading usernames.

We reserve the right to terminate accounts that breach these rules.

10. Payment and Pricing

  • Payments may be made via Visa, MasterCard, Amex, PayPal, or other methods listed on our site.
  • All prices are in GBP unless stated otherwise.
  • Orders are subject to validation by your payment provider.
  • We are not responsible for delays caused by declined payments.

10A. Package Money-Back Progress Guarantee

10A.1 We are committed to delivering measurable progress and clinically effective outcomes for every client undertaking a structured treatment plan. To demonstrate our confidence in the quality of our services, we offer the One Body LDN Progress Guarantee, subject to the terms below.

10A.2 Eligibility
This guarantee applies only to clients who:

  • Purchase and complete a full One Body Recovery Pathway package directly from One Body LDN Ltd;
  • Attend all scheduled sessions in the correct cadence (typically one to two sessions per week) within eight (8) weeks of purchase;
  • Follow the agreed treatment plan, including prescribed home exercises, lifestyle recommendations, and clinical guidance; and
  • Use all sessions within ninety (90) days of the date of purchase.

10A.3 Refund Conditions
You may request a refund if, after completing all sessions in accordance with your plan, there has been no measurable improvement in pain levels or objective functional testing as assessed by your clinician.
All refund requests must:

  • Be submitted in writing to info@onebodyldn.com within seven (7) days of completing the programme;
  • Include a brief summary of your symptoms, examples of insufficient progress, and confirmation that you adhered to all sessions and recommendations; and
  • Include participation in a short review consultation (approximately 10 minutes) with a senior clinician or founder to verify your case.

10A.4 Exclusions
This guarantee does not apply where:

  • The client fails to complete the full programme, misses or cancels sessions, or does not adhere to the prescribed treatment plan;
  • Outcomes are influenced by external factors outside of clinical control, including but not limited to stress, sleep quality, occupational strain, or systemic medical conditions; or
  • The request is made after the seven-day post-programme window.

10A.5 Outcome
If the above conditions are met and your case is approved, you may receive either:

  • A full refund of your package price; or
  • One hundred and ten percent (110%) of your package value in treatment credits redeemable toward future sessions at One Body LDN.
    The method of compensation will be determined at our discretion.

10A.6 Purpose of the Guarantee
This Progress Guarantee is intended to provide fairness, confidence, and accountability. It encourages full engagement with the prescribed programme to maximise recovery potential while ensuring your investment is protected should measurable improvement not occur despite compliance.

10A.7 Your statutory rights remain unaffected.

11. Availability, Errors, and Inaccuracies

We aim for accuracy but do not guarantee all product descriptions or prices are error-free. We reserve the right to correct such errors at any time.

12. Intellectual Property

All original content (excluding user-submitted content) is the property of One Body LDN and protected under UK and international IP laws.

You may not:

  • Copy, reproduce, or distribute content without our written permission.

13. Feedback and Rights

By submitting feedback, you:

  • Grant us a non-exclusive, worldwide, royalty-free license to use, distribute, and modify the content for any purpose.

14. Links to Other Sites

We may include links to third-party sites. We are not responsible for the content, policies, or practices of those websites.

15. Termination

We may terminate or suspend your account if:

  • You breach any part of these Terms;
  • You misuse services or behave inappropriately;
  • We detect fraudulent or unlawful activity.

16. Limitation of Liability

While our healthcare practitioners are fully qualified and insured, One Body LDN is not liable for:

  • Failure to follow clinical advice;
  • Adverse outcomes beyond our reasonable control.

Our total liability is limited to the amount paid by You, or £100 if no purchases have been made.

17. Disclaimer: “As Is”

The Service is provided “as is” without warranties of any kind, including:

  • Service availability
  • Accuracy of information
  • Freedom from viruses or errors

Your use of the Service is at your own risk.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales.

For disputes:

  • You agree to attempt resolution with us first.
  • If unresolved, disputes will be subject to the jurisdiction of UK courts.

19. International Use and Compliance

You confirm that you:

  • Are not listed on any government sanction list;
  • Are not located in a restricted country (e.g., embargoed or terrorist-listed nations).

20. Accessibility

If you require these Terms in an alternative format or need support booking due to a disability, please contact us at info@onebodyldn.com.

21. Changes to These Terms

We may update these Terms at any time. We will notify users of material changes at least 30 days in advance via email or website notice.

Your continued use of the Service after changes means you accept the updated Terms.

22. Use of Third-Party Facilities

Some One Body LDN appointments take place within third-party gyms, fitness centres, or shared facilities.

By attending an appointment at any One Body LDN location hosted within a third-party facility, you acknowledge and agree that:

  • Entry to, and use of, the premises and any facilities is at your own risk.
  • One Body LDN and the hosting facility are not responsible for loss, theft, damage, or injury to personal property while on site, except where required by law.
  • You are responsible for informing your therapist of any relevant medical conditions, injuries, or health concerns prior to treatment or use of any facilities.
  • You will use all facilities, equipment, and shared spaces in accordance with instructions provided by staff and exercise reasonable care at all times.
  • You accept responsibility for your own judgement when using any facilities or equipment within the premises.

Nothing in this section limits or excludes any rights you may have under applicable consumer or health and safety legislation.

23. Contact Us