Cigna Physiotherapy London

Book Cigna physiotherapy in London with experienced, HCPC-registered physiotherapists treating pain and musculoskeletal injuries throughout the body, as well as post-surgery rehabilitation. Treatment combines hands-on physiotherapy with structured exercise rehabilitation where appropriate.

Book online in under 60 seconds

4.9 · 7000+ Google reviews

Major Health Insurers Accepted

Real client results

Rated Excellent on Trustpilot

I came to One Body LDN with a herniated disc causing severe lower back and leg pain… Thanks to Elena, my pain has completely disappeared. The insurance process was smooth and stress-free.

I’ve used One Body LDN for knee pain and lower back pain. The treatment plans were clear, effective and tailored to my needs, with excellent improvement in my pain and mobility.

After a significant back injury, I wasn’t sure I’d ever return to the gym… Pooja tailored every exercise to my goals. Within months I was back at the gym doing most of the things I wanted to do.

From the first session, he was genuinely interested in understanding what was causing my shoulder pain and explained everything clearly. My shoulder recovered 100%. I’ll be going back without hesitation.

Where can I find Cigna approved physio near me in London?

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37,000+

clients treated by One Body LDN 

Updated Aug 2026

Will physio actually help me?

That depends on getting the right assessment, treatment and plan.
At One Body LDN, your physio assesses what is driving your symptoms, uses hands-on treatment where appropriate and gives you a clear rehabilitation plan.

We commonly help with:
Back pain, sciatica & nerve pain
Neck, shoulder, elbow, wrist & hand pain
Hip, knee, ankle & foot pain
Sports & running injuries, muscle pain & tightness
Post-surgery rehabilitation

Not sure if you need physio?
That’s what your first assessment is for. If physiotherapy is right for you, we’ll explain the plan. If it isn’t, we’ll tell you.

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How to Use Your Health Insurance

Most of our patients use private health insurance to complete their treatment — allowing them to attend multiple sessions without paying privately.

Option 1
I have my authorisation code

Perfect — you’re ready to book.

What happens next:

Book your session online (60 seconds)
Enter your policy number, authorisation code and card details to secure your booking. No payment is taken when you book.
We’ll send you a short form to complete before your appointment — this takes around 3 minutes
Attend your appointment — we handle the rest

Please ensure we have your insurance details before you attend your treatment session. If not, the appointment will be self-funded and billed to you.

Option 2
I don’t have my authorisation code yet

No problem – you can still start your treatment straight away.

What happens next:

Book your session using one of our new client offers below
After booking, we’ll send you exclusive access to our Insurance Guidance Portal
Follow the step-by-step instructions to contact your insurer and request your authorisation code — this only usually takes around 10 minutes
Once you have your authorisation code, you can book future treatment sessions through your insurance

No other clinic in the UK provides this level of step-by-step insurance guidance. We’ve built this system to remove confusion, delays, and unnecessary admin — so you can focus on getting better.

Please ensure we have your insurance details before you attend your treatment session. If not, the appointment will be self-funded and billed to you.

Why choose One Body LDN for Cigna physiotherapy in London?

HCPC-registered, degree-qualified physiotherapists

Across our London clinic group, One Body LDN has a clinical team of 55+ HCPC-registered physiotherapists.

All physiotherapy appointments are delivered by HCPC-registered physiotherapists who are members of the Chartered Society of Physiotherapy (CSP). Physiotherapist is a legally protected professional title in the UK, and HCPC registrants must meet professional standards for safe and effective practice.

Our team includes clinicians with experience across NHS, private healthcare and elite sport. Every One Body LDN physiotherapist completes structured clinical onboarding and ongoing clinical audit to help maintain consistent standards of assessment, treatment planning, rehabilitation and patient care.

Our clinicians assess musculoskeletal symptoms, movement and function, screen for red flags and recommend an appropriate treatment and rehabilitation plan. Care is informed by current clinical evidence and relevant NICE guidance, with referral or coordination with GPs, GMC-registered medical consultants and other healthcare professionals where appropriate.

All One Body LDN physiotherapists are DBS checked.

Thousands of patient reviews + an NPS of +79

One Body LDN has thousands of patient reviews across Google and Trustpilot and is rated Excellent on Trustpilot.

Based on a structured analysis of 4,859 valid client survey responses, One Body LDN recorded a Net Promoter Score of +79.

Within the same dataset, nearly 1 in 4 respondents (24.8%) said they first discovered One Body LDN through a recommendation from a friend, family member or colleague. Recurring patient-feedback themes included feeling listened to, receiving clear explanations and understanding their treatment plan.

Survey findings reflect patient-reported experiences and are not measures of clinical effectiveness. Individual experiences and outcomes vary.

Hands-on musculoskeletal treatment + progressive rehabilitation

Our physiotherapists combine hands-on musculoskeletal treatment with progressive exercise rehabilitation, based on your assessment and goals. Where clinically appropriate, treatment may include soft-tissue techniques and joint mobilisation alongside exercise, strength-based rehabilitation and a progressive return to activity.

Based on a structured analysis of 4,859 valid client survey responses, hands-on treatment, self-reported physical progress and structured aftercare were recurring themes in patient feedback.

This combined approach is consistent with condition-specific clinical guidance. For example, NICE advises that manual therapy for low back pain and sciatica should be considered as part of a treatment package that includes exercise, rather than as a standalone treatment.

Your rehabilitation plan is built around your symptoms, movement goals and lifestyle, with clear exercises and next steps between appointments.

Personalised exercise programmes can also be delivered digitally through Physitrack, giving you clear exercise and rehabilitation guidance between appointments.

Clear pricing and treatment plans — no pressure to overbook

You can see your pricing before you book. Your physiotherapist will explain what they think is causing your problem, what they recommend next and why.

Based on a structured analysis of 4,859 valid client survey responses, more than 1 in 5 respondents (21.1%) cited transparent pricing as a factor that gave them confidence when booking. Clear treatment planning was also a recurring theme in patient feedback.

If ongoing physiotherapy is not clinically appropriate or you do not need further sessions, we’ll tell you.

Same-day, early & late appointments across London

One Body LDN has clinics across London, with many locations 2–8 minutes from major Tube and train stations.

Same-day appointments are often available, alongside early, late and weekend appointments at many locations.

Based on our analysis of 4,859 valid client survey responses, convenient appointment access was a recurring theme in patient feedback.

Check live availability and book online without calling.

Private health insurance + health cash plans accepted

One Body LDN works with major private health insurers including AXA Health, Bupa, Cigna Healthcare, WPA, Vitality, Aviva, Allianz, Aetna and Healix, alongside selected international plans.

If you use a health cash plan such as Medicash, Health Shield, Simplyhealth or Westfield Health, you may be able to claim back eligible physiotherapy costs, subject to your plan limits. We provide the treatment documentation required for eligible claims.

Our team helps with authorisation codes, policy information and insurance billing requirements.

You can book online first and submit your insurance information digitally.

Cigna Physiotherapy FAQs

Does Cigna cover physio — and is One Body LDN an approved Cigna physiotherapy provider?

Yes — Cigna and Cigna Global/International cover physiotherapy as part of most outpatient health insurance policies, and One Body LDN is a recognised approved provider. If you are searching for Cigna approved London physiotherapy, our clinics offer same-week appointments across multiple locations.

Will physiotherapy actually help my problem?

Physiotherapy can help with many muscle, joint and nerve problems, including back pain, sciatica, joint pain, stiffness and rehabilitation after injury or surgery. The NHS describes physiotherapy as treatment that can ease pain and improve movement, using approaches including exercise and hands-on techniques.

Treatment depends on the problem. For example, NICE guidance for low back pain and sciatica recommends exercise-based management and says manual therapy can be considered as part of a treatment package that includes exercise.

At One Body LDN, an HCPC-registered physiotherapist assesses you first. If physiotherapy is appropriate, we’ll explain what we think is driving your symptoms and combine hands-on treatment where appropriate with tailored rehabilitation and a clear plan.

If physiotherapy isn’t right for you or further medical investigation is needed, we’ll tell you and advise you on the appropriate next step.

What happens in a physiotherapy session? Will it hurt? Is it safe?

Your first appointment starts with an assessment of your symptoms, medical history and goals, followed by relevant tests of movement, strength, mobility and function.

Your physiotherapist will explain what they think is causing or contributing to the problem and discuss the treatment options with you.

Where clinically appropriate, your session may include hands-on treatment such as soft-tissue techniques and joint mobilisation, alongside targeted exercise rehabilitation and advice.

Physiotherapy should not be needlessly painful. Some techniques or exercises can feel firm or temporarily uncomfortable, but treatment should be explained, consented to and adjusted to your comfort and response.

Will I have to pay anything for Cigna physiotherapy?

We bill your insurer directly, so in most cases there is no upfront cost for your treatment.

The only exception is if your policy includes a personal excess — this is agreed when you took out your plan. If an excess applies, your insurer will confirm the amount when you obtain your authorisation code. We are always transparent about any costs before your first session. No hidden fees, no surprises.

Do I need a GP referral?

This depends on your specific policy. Some plans allow direct access — meaning you can self-refer to a registered physiotherapist without a GP letter. Others require a GP or consultant referral before issuing an authorisation code.

The safest step is to call your insurer before booking and confirm whether a referral is needed. If you would like guidance on what to ask, our team can help.

What do I need before my first Cigna approved physio appointment?

Before attending your first session at one of our approved physio clinics, have the following ready:

Your policy or membership number
A valid authorisation code from your insurer confirming your treatment is approved
The number of sessions authorised (or the value, e.g. £X of treatment)
The excess amount you are required to cover, if applicable
A GP or consultant referral letter, if required by your policy

Once you have your authorisation code, booking takes under 60 seconds online — no phone calls or deposits required.

How do I book using my insurance?

Booking physiotherapy with private health insurance at One Body LDN is straightforward, whichever stage you are at:

If you already have your authorisation code:
Book online in under 60 seconds. After booking, you will be sent a short form to complete before your appointment. This must be submitted in advance so your insurer can approve your session. If it is not completed beforehand, your insurer may not cover that session, and the cost will be your responsibility.

If you do not yet have your authorisation code:
Book your first session, and you will immediately receive step-by-step instructions through our insurance portal — including who to call, exactly what to say, and what details to send us to get your session approved. No other clinic in the UK provides this level of insurance guidance.

In both cases, we handle all billing directly with your insurer. Same-week and same-day appointments are available across our London physio clinics. No deposits, no admin, no waiting.

Are your Cigna physios HCPC registered?

Yes — all Cigna registered physiotherapists at One Body LDN are also HCPC registered, which is a legal requirement to practise as a physiotherapist in the UK. They are also members of the Chartered Society of Physiotherapy (CSP) and have completed our rigorous internal clinical onboarding process.

HCPC registration is the standard requirement all major UK health insurers use to approve physiotherapists for insured treatment. You can verify any of our clinicians on the public HCPC register.

What conditions do your Cigna physiotherapists treat?

Our Cigna Global/International physiotherapists treat everyday pain, sports injuries, complex cases and post-operative rehabilitation, including back pain and sciatica, neck and shoulder pain, knee and running injuries, gym injuries, and ongoing muscle stiffness and tightness.

All our physiotherapists are highly experienced and trained to One Body LDN’s internal clinical standards. Our team comes from NHS and elite sport backgrounds, including work with high-level athletes.

How many physiotherapy sessions does Cigna cover?

Cigna physiotherapy cover depends on your specific plan, benefit limit and whether treatment has been authorised. Cigna does not use one universal session number for every member. Please check your Cigna policy or myCigna account and confirm your authorisation number, approved treatment type, session allowance or monetary limit before booking.

Does Cigna cover sports massage or rehab?

Cigna may cover physiotherapy or rehabilitation if it is included in your policy and authorised under your plan, but standalone sports massage appointments are not usually covered directly.

At One Body LDN, your physiotherapy session can include hands-on treatment, soft tissue therapy, deep tissue techniques, manual therapy and rehab exercises where clinically appropriate. This means you may still experience many of the benefits associated with sports massage as part of an approved Cigna physiotherapy appointment.

Ready to start your recovery?

Same-day appointments across London. Insurance accepted.

Important information

Our standard private rate is £185 for a 55-minute session.
If your insurance includes a co-pay or has a session price cap, you may prefer to self-fund your appointments and claim back via invoice.

Our self-pay rates are discounted to support our long-standing and returning clients.

Some insurers also pay us a reduced agreed fee based on client volume. These rates are pre-negotiated directly with the insurer.

The length of your appointment is set by your insurer’s approved fee, not by us.

Insurance providers typically do not cover missed or late-cancelled appointments.
If you fail to attend or cancel within 24 hours of the appointment, the session will be charged to you in line with our cancellation policy.

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