Cigna Physio London — Get Out of Pain Fast
Back, neck, shoulder, knee and sports injuries treated by Cigna approved physiotherapists in London, using hands-on treatment and clear rehab plans.
- Book online in under 60 seconds
- No payment taken at booking
- No GP referral required
- We handle the admin
4.9 Based on 6300+ reviews
All Insurances Accepted
Find a Physiotherapy Clinic Near You
Find My Nearest Clinic ▼
- 2-8 min walk from major stations
- Easy to reach from the office
- Early & late appointments
- Book online in 60 seconds
35,706 Londoners have trusted our physiotherapy for back pain, injuries and recovery
Does physio actually help back pain, knee pain and sports injuries?
Most people come to us with back pain, knee pain or a sports injury that has been hanging around, flaring up, or stopping them from training, working or moving properly.
NHS guidance recommends physiotherapy as a first-line treatment for most muscle, joint and back pain problems, ahead of long-term painkillers or surgery.
We help with:
- Back Pain & Sciatica (disc, nerve and spinal pain)
- Post-Op Physio (recovering from surgery, returning safely to work or sport)
- Knee & Running Injuries
- Neck & Shoulder Pain (desk and posture-related)
- Running Gym & Training Injuries
- Muscle Tightness & Gym Recovery
Trusted by London desk workers, runners, gym-goers and athletes — including many people who had already “tried physio” without results.
Helping people get back to work, training and life without pain — every day.
As featured In
How to Use Your Health Insurance
Takes ~10 Minutes in Total
Most of our patients use private health insurance to complete their treatment — allowing them to attend multiple sessions without paying privately.
Option 1
I already have my authorisation code
I already have my authorisation code
Perfect — you’re ready to book.
No payment is taken when booking.
- Book your session online (60 seconds)
- We send you access to our secure Insurance Authorisation Portal
- You complete a short form so we can validate and authorise your sessions
- Attend your appointment — we handle the rest
Please ensure we have your insurance details before you attend your treatment session. If not, the appointment will be self-funded and billed to you.
Option 2
I don’t have my authorisation code yet
I don’t have my authorisation code yet
You can still secure an appointment today.
No payment is taken when booking.
- Book an initial session to secure a time
- After booking, we send you exclusive access to our Insurance Guidance Portal
- The portal walks you through exactly what to do and say when contacting your insurer
- You submit your details so we can authorise your session in advance
Please ensure we have your insurance details before you attend your treatment session. If not, the appointment will be self-funded and billed to you.
Why choose One Body LDN
Feel confident you’re getting the right treatment
All treatments are led by HCPC‑registered physiotherapists with degrees in Physiotherapy (BSc/MSc) and members of the Chartered Society of Physiotherapy (MCSP).
Our team includes clinicians with NHS, private hospital, and elite sports experience. Many have extra training in strength coaching, Pilates, or specialist rehab techniques.
Every physio passes a structured onboarding and ongoing clinical audit, so you get safe, evidence‑based care at each visit.
You’re not seen by gym instructors or massage-only staff — only degree‑qualified physios with specialist training.
Trust a clinic thousands of patients rely on
Over 6300 verified 5‑star reviews and an NPS score of 79 show that most patients would recommend us to friends or family.
Independent data suggests that companies with an NPS above 50 are considered excellent for customer loyalty; those with an NPS of 70+ are world‑class.
We are an award‑winning physio clinic group and have been featured in trusted publications (e.g. GQ, Men’s Health, Women’s Health).
Feel better faster and get back to your routine
We use hands‑on techniques to reduce pain, stiffness, and muscle tension.
Your rehab plan is built around your life — not generic printouts.
After each session, you leave with clear exercises and next steps, so you know exactly what to do.
Get a clear plan. No upsells.
Pay per session with clear, transparent pricing.
We explain what we think is going on in plain English and what the plan is.
If you don’t need more sessions, we’ll tell you — not talk you into a long package.
Be seen quickly without long waits
Clinics across London, close to major tube and train stations.
Same‑week appointments, often next‑day for acute pain and injuries.
Evening and weekend slots at many locations, so you don’t have to miss work.
Book and manage your sessions completely online in under 60 seconds.
Use your insurance to save money, without the stress
We work with all major health insurers: AXA, Bupa, Cigna, WPA, Vitality, and Healix, as well as international plans.
Our bespoke insurance portal helps you with authorisation and codes step‑by‑step.
You can easily book online without calling; just book, and we’ll guide you from there.
Cigna Physiotherapy FAQs
Does Cigna cover physio — and is One Body LDN an approved Cigna physiotherapy provider?
Yes — Cigna and Cigna Global/International cover physiotherapy as part of most outpatient health insurance policies, and One Body LDN is a recognised approved provider. If you are searching for Cigna approved physio near you in London, our clinics offer same-week appointments across multiple locations.
Will physiotherapy actually help my problem?
Yes — physiotherapy is research-backed and widely used for muscle, joint and nerve pain, including back pain, sciatica, neck pain, sports injuries and post-operative rehabilitation.
At One Body LDN, this is private physio, not NHS. That means more time, more hands-on treatment, and a plan built around your body and goals.
Our physiotherapists combine deep, effective hands-on treatment with expert rehab. We do not just give out exercise sheets — we treat the problem properly and explain what to do next.
What happens in a physiotherapy session? Will it hurt? Is it safe?
Physiotherapy sessions are safe, professional and hands-on, combining a proper assessment with hands-on treatment (massage, manual therapy and joint work) and clear rehab advice.
Our deep massage treatments can provide the deep “good pain” our clients love, but treatment is always controlled, explained and within your limits.
We don’t do hands-off physio. You won’t be left alone with an exercise sheet. You’ll leave knowing what’s wrong, why it happened, and what to do next.
Will I have to pay anything for Cigna physiotherapy?
We bill your insurer directly, so in most cases there is no upfront cost for your treatment.
The only exception is if your policy includes a personal excess — this is agreed when you took out your plan. If an excess applies, your insurer will confirm the amount when you obtain your authorisation code. We are always transparent about any costs before your first session. No hidden fees, no surprises.
Do I need a GP referral?
This depends on your specific policy. Some plans allow direct access — meaning you can self-refer to a registered physiotherapist without a GP letter. Others require a GP or consultant referral before issuing an authorisation code.
The safest step is to call your insurer before booking and confirm whether a referral is needed. If you would like guidance on what to ask, our team can help.
What do I need before my first Cigna approved physio appointment?
Before attending your first session at one of our approved physio clinics, have the following ready:
- Your policy or membership number
- A valid authorisation code from your insurer confirming your treatment is approved
- The number of sessions authorised (or the value, e.g. £X of treatment)
- The excess amount you are required to cover, if applicable
- A GP or consultant referral letter, if required by your policy
Once you have your authorisation code, booking takes under 60 seconds online — no phone calls or deposits required.
How do I book using my insurance?
Booking physiotherapy with private health insurance at One Body LDN is straightforward, whichever stage you are at:
If you already have your authorisation code:
Book online in under 60 seconds. After booking, you will be sent a short form to complete before your appointment. This must be submitted in advance so your insurer can approve your session. If it is not completed beforehand, your insurer may not cover that session, and the cost will be your responsibility.
If you do not yet have your authorisation code:
Book your first session, and you will immediately receive step-by-step instructions through our insurance portal — including who to call, exactly what to say, and what details to send us to get your session approved. No other clinic in the UK provides this level of insurance guidance.
In both cases, we handle all billing directly with your insurer. Same-week and same-day appointments are available across our London physio clinics. No deposits, no admin, no waiting.
Are your Cigna physios HCPC registered?
Yes — all Cigna registered physiotherapists at One Body LDN are also HCPC registered, which is a legal requirement to practise as a physiotherapist in the UK. They are also members of the Chartered Society of Physiotherapy (CSP) and have completed our rigorous internal clinical onboarding process.
HCPC registration is the standard requirement all major UK health insurers use to approve physiotherapists for insured treatment. You can verify any of our clinicians on the public HCPC register.
What conditions do your Cigna physiotherapists treat?
Our Cigna Global/International physiotherapists treat everyday pain, sports injuries, complex cases and post-operative rehabilitation, including back pain and sciatica, neck and shoulder pain, knee and running injuries, gym injuries, and ongoing muscle stiffness and tightness.
All our physiotherapists are highly experienced and trained to One Body LDN’s internal clinical standards. Our team comes from NHS and elite sport backgrounds, including work with high-level athletes.
Stop putting it off. Start your recovery today.
Same-week appointments across London. Insurance accepted. Clear treatment plans.
Important information
Our standard private rate is £185 for a 55-minute session.
If your insurance includes a co-pay or has a session price cap, you may prefer to self-fund your appointments and claim back via invoice.
Our self-pay rates are discounted to support our long-standing and returning clients.
Some insurers also pay us a reduced agreed fee based on client volume. These rates are pre-negotiated directly with the insurer.
The length of your appointment is set by your insurer’s approved fee, not by us.
Insurance providers typically do not cover missed or late-cancelled appointments.
If you fail to attend or cancel within 24 hours of the appointment, the session will be charged to you in line with our cancellation policy.