AXA Physio London — Get Out of Pain Fast
Back, neck, shoulder, knee and sports injuries treated by award-winning AXA approved physios using hands-on treatment and clear rehab plans.
Same-week AXA Health physiotherapy appointments available across London locations near work or home.
- Book online in under 60 seconds
- No payment taken at booking
- No GP referral required
- We handle the admin
4.9 Based on 5250 reviews
All Insurances Accepted
Find Your Nearest Physiotherapy Clinic
Same-week appointments available
Choose your nearest clinic
- 2-8 min walk from major stations
- Easy to reach from the office
- Early & late appointments
- Book online in 60 seconds
We’ve helped over 35,000 Londoners who were actually in pain
Does physio actually help?
- Back Pain & Sciatica (disc, nerve and spinal pain)
- Post-Op Physio (recovering from surgery, returning safely to work or sport)
- Knee & Running Injuries
- Neck & Shoulder Pain (desk and posture-related)
- Running Gym & Training Injuries
- Muscle Tightness & Gym Recovery
Trusted by London desk workers, runners, gym-goers and athletes — including many people who had already “tried physio” without results.
Helping people get back to work, training and life without pain — every day.
How to Use Your Health Insurance
Takes ~10 Minutes in Total
Most of our patients use private health insurance to complete their treatment — allowing them to attend multiple sessions without paying privately.
Option 1
I already have my authorisation code
I already have my authorisation code
Perfect — you’re ready to book.
No payment is taken when booking.
- Book your session online (60 seconds)
- We send you access to our secure Insurance Authorisation Portal
- You complete a short form so we can validate and authorise your sessions
- Attend your appointment — we handle the rest
Please ensure we have your insurance details before you attend your treatment session. If not, the appointment will be self-funded and billed to you.
Option 2
I don’t have my authorisation code yet
I don’t have my authorisation code yet
You can still secure an appointment today.
No payment is taken when booking.
- Book an initial session to secure a time
- After booking, we send you exclusive access to our Insurance Guidance Portal
- The portal walks you through exactly what to do and say when contacting your insurer
- You submit your details so we can authorise your session in advance
Please ensure we have your insurance details before you attend your treatment session. If not, the appointment will be self-funded and billed to you.
Your questions, answered
Can I use my private health insurance here — and am I covered?
Yes. We accept AXA, Bupa, Vitality, Cigna, WPA, and international policies (including Bupa International and Cigna International).
Most corporate and professional roles include private health insurance as a benefit, so many clients are already covered — often without realising it.
Using insurance for physio is the norm, not the exception.
The majority of our patients use PHI to treat back pain, knee injuries, posture-related pain, sports injuries, and ongoing aches.
Will I have to pay anything? Are there hidden or future costs?
Usually, your insurer covers the sessions approved on your policy.
You may need to pay:
- An excess (set by your insurer)
- Any sessions beyond your authorised limit
We are fully transparent and encourage you to check if there is an excess or shortfall on your policy.
Important: if you attend a session without valid authorisation (e.g., your insurance details have not been submitted to us in advance), the session becomes self-funded and payable by you.
Is it complicated to use insurance? Do I need a referral?
No — it’s very straightforward.
You send us your initial details, and we handle the admin.
Unlike most clinics, we provide a step-by-step portal that shows you exactly how to get authorisation and submit codes. It usually takes around 10 minutes.
Most insurers are happy to approve physio, and many policies don’t require a GP referral.
What do I need before my first insurance appointment?
After booking, we’ll send you a short form to complete. We will ask for details about your insurance policy and authorisation.
Please ensure the details are submitted before your treatment session. If this isn’t completed before your session, the appointment will be self-funded and billed to you.
How easy is it to book using insurance? What happens after I book?
Very easy.
- No phone calls
- No deposits
- Book online in under 60 seconds
After booking, you’ll receive access to our insurance portal, guiding you through authorisation step by step.
We have multiple London locations and same-week availability is standard.
How do I claim back with cashback cover?
Cashback works slightly differently:
- You book and pay privately as normal
- After your session, we send you a receipt (not before)
The receipt includes all details needed to claim.
If your insurer needs extra information (e.g., your address), you can submit it via our client hub and request an updated invoice.
Are your physios HCPC registered?
Yes — all our physiotherapists are HCPC registered, which is required for insurance and cashback claims.
Each receipt includes your physio’s HCPC number for easy claiming.
Why choose One Body LDN
Regulated experts — carefully selected
Not all physios are the same. We hire for skill and outcomes.
- HCPC + CSP registered clinicians
- Strong backgrounds (NHS, private, elite sport)
- Rigorous onboarding and clinical standards
Hands-on treatment + smart rehab
You get treatment that actually treats the problem.
- Hands-on work to reduce pain, stiffness and tightness
- Rehab that fits your schedule (not generic sheets)
- Clear next steps after every session
Feel better fast. Fix it properly.
Clear plan. No upsells.
We’re results-driven, not sales-driven.
- Pay per session, transparent pricing
- We explain what we think is happening and why
- If you don’t need more sessions, we’ll say so
No pressure. Just honest care.
Multiple London clinics. Fast appointments.
We make physio easy to fit around work.
- Multiple London locations
- Same-week appointments (often next-day)
- Evening/weekend availability at many clinics
- Book and manage everything online
Insurance made simple
Use your health insurance or work benefits without the admin stress.
- AXA, Bupa, Cigna, WPA, Vitality, Healix + many international plans
- Step-by-step support given
- Book online — no phone call required
You focus on recovery. We help with the rest.
Thousands of 5-star reviews + awards
We’re trusted because we deliver.
- 4.9★ average rating + thousands of reviews
- Award-winning clinic group
- Featured in major publications (GQ, Men’s Health, Women’s Health + more)
Trusted by Londoners who don’t waste time.
Stop putting it off. Start your recovery today.
Same-week appointments across London. Insurance accepted. Clear treatment plans.
Important information
Our standard private rate is £185 for a 55-minute session.
If your insurance includes a co-pay or has a session price cap, you may prefer to self-fund your appointments and claim back via invoice.
Our self-pay rates are discounted to support our long-standing and returning clients.
Some insurers also pay us a reduced agreed fee based on client volume. These rates are pre-negotiated directly with the insurer.
The length of your appointment is set by your insurer’s approved fee, not by us.
Insurance providers typically do not cover missed or late-cancelled appointments.
If you fail to attend or cancel within 24 hours of the appointment, the session will be charged to you in line with our cancellation policy.