All of your London physiotherapy questions answered

Yes. We will send you a registration form via SMS when you book your first appointment.

Please note that we will not be able to start your treatment unless this has been completed.

Please give yourself time to complete this before the start of the session.

We are nothing like the rest.

• Our therapists receive over 5x the required training.
• We are entirely results-based and take pride in giving a high-quality service with 1000s of successful clinical treatments delivered. 
• Open seven days a week, our award-winning London physios operate from custom-built, spacious, modern rehab hubs located within minutes’ walking distance from major train links.
• Our therapists blend expert rehab exercises and deep (good deep!) massage treatments. We don’t just give exercises on a sheet.
• Our trusted therapists are non-commissioned, and you will never be oversold treatments.

We also offer a service guarantee for our self-pay treatment sessions. If you are unhappy with your treatment – your next session is free.

Still unsure? Book a no-obligation free session today and visit one of our clinic hubs.

The answer is yes.

We have delivered thousands of successful clinical sessions and have experience with many variations of muscular pains and injuries.

If you have any questions before coming to your first session, feel free to contact us and we’ll get back to you right away.

Our team of expert London physiotherapists have extensive experience and knowledge with musculoskeletal & sporting injuries and are qualified in the use of a very broad range of treatment techniques:

Deep tissue sports massage

Cupping therapy

Acupuncture and dry needling (Only specific therapists. Please check our team page).

Gym-based rehabilitation

Joint manipulation and mobilisation

Gait reeducation

Sports-specific rehabilitation

Soft tissue, trigger point & myofascial release

Our opening hours vary by location.

We try to keep things simple for everyone, as we all have different preferences.

To book an appointment at One Body you can either:

• Call us on 020 3146 6969
• Book Online

We accept all credit and debit cards.

We also accept all forms of private health insurance.

You will get more from your treatment with us if you are able to think about your issue and what you want to get out of your physiotherapy session beforehand. 

Below are some questions that you are likely to be asked by your physiotherapist:

• What are your treatment goals?
• Where are you experiencing your pain?
• When did the problem first start?
• What caused your pain?
• What aggravates your pain or makes it feel better?

Yes, most major health insurance companies will cover your Physiotherapy treatments.

For more information on using your medical insurance at One Body, please check out our page here.

Please contact your insurance company before booking your appointment.
It’s best to confirm the level of cover you have and whether you’ll need a GP or consultant referral letter.

We understand the confusion that can arise around this process, so please do get in touch if you need help. You’ll get the best advice possible to get your sessions covered.

We do our best to make your insurance process as smooth as possible. If your insurer covers Physiotherapy, we can bill them directly.

We can bill the following insurance companies for your treatment fees:

Physiotherapy – Axa PPP, Bupa, Bupa International, Vitality, Aviva, Cigna, WPA, Aetna, Healix, HCML, Nuffield Health, Health Shield and Simplyhealth.

If your insurance company is not listed above, don’t worry, this is not an exhaustive list. Don’t hesitate to contact us, and we will confirm with you.

To do this, you must provide us with your policy details before your treatment. These include;

Your insurer
Policy number
Authorisation code
Treatment allowance
Excess details

You cannot claim for missed or cancelled appointments or any equipment bought.

Yes. You can easily book this online, or please tell us of your preference if you book your appointment over the phone.

For full information on pricing, please check out our dedicated PRICING PAGE.

Our therapists hold degrees in their professions and are all DBS checked.

Our Osteopaths register with the General Osteopathic Council.

Our Physiotherapists register with the Chartered Society of Physiotherapists and the Health and Care Professions Council.

Our therapists have training in Sports Massage.

For Acupuncture, they’re members of The Health Professions Acupuncture Group and The Acupuncture Association of Chartered Physiotherapists.

Your therapist will take a full case history. We’ll ask about your symptoms, medication, family history of illness and more.

Next is a detailed examination of your posture, joints, muscles and movements. We may perform other clinical tests such as reflexes and blood pressure.

After testing, your therapist will have a working diagnosis. We can now start treatment, including hands-on therapy, advice and exercise rehab.

We’ll also discuss and tailor a treatment plan for you going forward.

Yes and no. We aim to make your treatment as comfortable as possible for you.

With our hands-on sessions, we want instant and long term changes in your body. Some techniques we use can be quite tender as we press into specific tense or tight points. You may feel some discomfort here and there, but this should be “good pain” – a nice release.

With Acupuncture, the biggest problem is usually the patients’ anticipation of pain. When we insert the needles, most are pleasantly surprised, and some feel nothing at all. It’s normal to feel a mild pricking sensation. Once the needle is in, you may feel an aching or warm sensation.

You may feel minor stiffness or soreness for 1-2 days post-treatment. This is normal and healthy. It’s like what you might feel after working out.

All this aside, the typical treatment is a pleasurable, not painful. Often patients feel instantly more comfortable afterwards.

All treatment you receive is with your consent. If you’re ever feeling uncomfortable, let your therapist know. There are plenty of alternative technique options available.

The number of sessions needed depends on the condition and the person we’re treating. Your therapist will give you an accurate plan of treatments during your first visit.

As a rule of thumb; for acute cases, you can expect dramatic improvements in 4-6 sessions. You’ll often feel reduced pain from the first session.

Generally, the longer you’ve had the problem, the longer it will take to resolve. Your tissues, postures and condition will have changed over time. Changes like these can take time to return to optimal.

We’re here to help you! And what we can assure you of is complete transparency. We don’t aim to over or under-treat. We aim to get you better in the shortest amount of time possible.

No. If you’re paying for treatment, then you don’t need to see your GP first.

If using private insurance, some companies may need a GP referral. Please check with your private insurance company before making an appointment.

Osteopaths and Physiotherapists are Primary Care Practitioners. A lot of doctors would recommend you come to us for treatment.

Unless you request otherwise, we may send a letter to your GP. This is to liaise and inform him/her of your condition and to best care for you.

Yes. We offer workplace assessments, aka Display Screen Equipment (DSE) assessments.

Whether you’re an employer or an employee; we cater to all needs, budgets and workforce sizes.

The Health and Safety Regulations apply to workers who use DSE daily, for an hour or more at a time. These employees are legally entitled to a workstation assessment. The law applies whether users are at a fixed workstation, mobile, at home or hot-desking.

Incorrect use of DSE and poor workstations can lead to pain, fatigue and eye strain. DSE assessments ensure that employees are not at risk of developing these conditions.

Our therapists will carry out an in-depth assessment of your working environment. You’ll receive a report documenting any adjustments made and further recommendations.

Employees – feel better day-to-day, no more pain at your desk.

Employers – reduce sick leave and health care costs, improve employee wellbeing.

Please contact us to discuss your requirements and to arrange a DSE assessment.

No, unfortunately not.

Having treatment during an illness could make your symptoms worse. You may also pass the virus onto your therapist, who could then pass this onto other clients. So please be kind by not sharing.

Health is a lifestyle – don’t wait for an injury or drop in performance to happen!

You are your best investment. We encourage proactive treatments so that you get the most out of each day. Many of our patients have regular sessions to help maintain their healthy bodies.

You may work in an office or have added in weekend warrior activities. Take the time to address your muscle tensions, your posture, lifestyle factors.

Let’s deal with those aches and pains before they become a problem. You’ll feel better, move better and be pain-free longer.

To provide the best possible service to all our clients, we ask you to contact us if you are running late. We can attempt to make all necessary arrangements to ensure our specialist sees you. 

As our clinics are very busy, we may ask you to reschedule your appointment or wait for an available slot so that all our patients receive the best possible service.

Suppose you are more than 10 minutes late for your appointment without our prior agreement. In that case, we may consider you to have failed to attend, and we will process a “Did Not Attend” fee equal to the value of your session.