Private Health Insurance Authorisation & Booking Private Health Insurance Authorisation Instructional FormIntroAuthorisationInsurance Cover ActivationActivate Your Health Insurance FastWe guide you through, step-by-step.Complete this first step - and we’ll handle everything else.Most clients complete this in under 10 minutes and get their treatment costs covered.Click ‘Next’ to choose your insurer and follow the quick call script.PreviousNextTakes ~10 minGet Your Authorisation CodeDue to GDPR, only you can complete this step. But don't worry, most clients get their code in under 10 minutes. If you have more than one area of pain or tightness — for example, back and knee — request another authorisation code. That way, you’ll get: 5 sessions for your knee, plus 5 sessions for your back = 10 total sessions, instead of sharing one block across both areas. It takes the same amount of time to ask - yet yields double the benefit.Choose Your Insurer Below Select your insurer to view your step-by-step guide, which includes call scripts, phone numbers, and links to instantly retrieve your code. Once you’ve got your code(s), you can book your treatment online immediately.INSURER- Select -AetnaAllianzAXAAXA Global / AXA InternationalAvivaBupaBupa Global / Bupa InternationalCignaCigna Global / Cigna InternationalHCMLHealixVitalityWPAOtherPreviousChoose Your InsurerTakes ~ 5 minHow to Get Your Authorisation CodeStep 1: Contact Aetna InternationalUse the contact details shown on the back of your Aetna International membership card. This is the best route because contact details can vary between plans. You can also use the Aetna International Member Portal to view your membership information, benefits, claims and ID card. Can’t find your contact details? Use Aetna International’s official member support page. Links:Aetna International Member SupportAetna International Member PortalStep 2: Use This Script (Read It Out)“Hi, I’d like to authorise physiotherapy treatment for my [PAIN/TIGHTNESS/INJURY]. My name is [Your Full Name], my DOB is [DD/MM/YYYY], and my physio is One Body LDN. Can you please issue me a pre-authorisation code?” Most clients get their code during this first call. ⚠️ Important: Make Sure They Link You to One Body LDN Tell them: Provider Number: SP074886 Clinic: One Body LDN This ensures your authorisation is connected to us correctly.Step 3: Book Your Appointment OnlineOnce you have your insurance authorisation details, please book your appointment online using the button below. Book My TreatmentYou will be asked to enter card details when booking. No payment will be taken at the time of booking.Takes ~ 5 minHow to Get Your Authorisation Code📞 Step 1: Contact Allianz CareUse the contact details shown on your Allianz Care membership documents, or use Allianz Care’s official contact page to find the correct support route. You can also log in to MyHealth to check your cover, view policy information and manage claims. Make sure you have your policy number ready. Links:Allianz Care Contact DetailsAllianz MyHealth🗣️ Step 2: Use This Script (Read It Out)“Hi, I’d like to authorise physiotherapy treatment for my [PAIN/TIGHTNESS/INJURY]. My name is [Your Full Name], my DOB is [DD/MM/YYYY], and my physio is One Body LDN. Can you please issue me an authorisation code?” Most clients receive their code instantly on this call. ⚠️ Important: Make Sure They Link You to One Body LDN Give Allianz these details: Your Physiotherapist’s Name Provider Number - 6380984 Clinic: One Body LDN This ensures your authorisation is correctly assigned to us so your sessions are covered.Step 3: Book Your Appointment OnlineOnce you have your insurance authorisation details, please book your appointment online using the button below. Book My TreatmentYou will be asked to enter card details when booking. No payment will be taken at the time of booking.Takes ~ 5 min How to Get Your Authorisation Code📞 Step 1: Contact AXA HealthUse the claims contact details shown in your AXA Health online account, membership certificate or handbook. The correct contact details can vary depending on your plan. You can also use your AXA Health online account to start or manage a claim and request authorisation for further treatment. Can’t find the right contact details? Use AXA Health’s official contact page. Links:AXA Health Contact & Claims Support🗣️ Step 2: Use This Script (Read It Out)“Hi, I’d like to authorise physiotherapy treatment for my [PAIN/TIGHTNESS/INJURY] with my provider. My name is [YOUR NAME], DOB is [YOUR DATE OF BIRTH], and my physiotherapy clinic is One Body LDN. Can you please issue me an authorisation code?” Most clients receive their code instantly during this call. ⚠️ Important: Make Sure They Link You to One Body LDN Give AXA these details: Clinic: One Body LDN Clinic AXA Provider Number: can be found here This ensures your authorisation is correctly assigned to us so your sessions are covered.Step 3: Book Your Appointment OnlineOnce you have your insurance authorisation details, please book your appointment online using the button below. Book My TreatmentYou will be asked to enter card details when booking. No payment will be taken at the time of booking.Takes ~ 5 min How to Get Your Authorisation Code📞 Step 1: Contact AXA Global HealthcareUse the contact details shown on your AXA Global Healthcare membership documents, or use the official contact page below. You can also log in to your AXA Global Healthcare online account to manage your plan, make a claim or send AXA a secure question. Make sure you have your policy and customer number ready. Links:AXA Global Healthcare Contact DetailsAXA Global Healthcare Member Area🗣️ Step 2: Use This Script (Read It Out)“Hi, I’d like to authorise physiotherapy treatment for my [PAIN/TIGHTNESS/INJURY] with my provider. My name is [YOUR NAME], DOB is [YOUR DATE OF BIRTH], and my physiotherapy clinic is One Body LDN. Can you please issue me an authorisation code?” Most clients receive their code instantly during this call. ⚠️ Important: Make Sure They Link You to One Body LDN Give AXA Global these details: Clinic: One Body LDN Clinic AXA Provider Number: can be found here This ensures your authorisation is correctly assigned to us so your sessions are covered.Step 3: Book Your Appointment OnlineOnce you have your insurance authorisation details, please book your appointment online using the button below. Book My TreatmentYou will be asked to enter card details when booking. No payment will be taken at the time of booking.Takes ~ 5 min How to Get Your Authorisation Code📞 Step 1: Contact AvivaUse MyAviva to start a new health claim, update an existing claim and check your policy information and approved treatment. If you need to speak to Aviva or cannot access MyAviva, use their official Health Insurance contact page to find the correct support route. Make sure you have your policy details ready. Links:Aviva Health Insurance Contact & SupportAviva Health Insurance Claims🗣️ Step 2: Use This Script (Read It Out)“Hi, I’d like to authorise physiotherapy treatment for my [PAIN/TIGHTNESS/INJURY]. My name is [Your Full Name], my DOB is [DD/MM/YYYY], and my physio is One Body LDN. Can you please issue me an authorisation code?” Most clients receive their code instantly on this call. ⚠️ Important: Make Sure They Link You to One Body LDN With Aviva, we are registered under individual therapists (not “One Body” as a single clinic). Give Aviva these details: Your Physiotherapist’s Name Therapist Provider Number: can be found here Clinic: One Body LDN This ensures your authorisation is correctly assigned to us so your sessions are covered.Step 3: Book Your Appointment OnlineOnce you have your insurance authorisation details, please book your appointment online using the button below. Book My TreatmentYou will be asked to enter card details when booking. No payment will be taken at the time of booking.Takes ~ 5 min How to Get Your Authorisation Code📞 Step 1: Contact BupaUse My Bupa to request treatment, view your pre-authorisations and access contact details specific to your cover. Bupa states that telephone numbers shown in My Bupa are personalised to your policy, so this is the best place to find the correct contact route. If you cannot access your account, use Bupa’s official contact page. Links:Bupa Contact & Member SupportBupa Get Treatment Support🗣️ Step 2: Use This Script (Read It Out)“Hi, I’d like to authorise physiotherapy treatment for my [PAIN/TIGHTNESS/INJURY] with my provider. My name is [Your Full Name], my DOB is [DD/MM/YYYY], and my physio is One Body LDN. Can you please issue me an authorisation code?” Most clients receive their code instantly during this call. ⚠️ Important: Make Sure They Link You to One Body LDN Tell them: Provider Number: 80013606 Clinic: One Body LDN This ensures your authorisation is connected to us correctly. Bupa Claim Help PageStep 3: Book Your Appointment OnlineOnce you have your insurance authorisation details, please book your appointment online using the button below. Book My TreatmentYou will be asked to enter card details when booking. No payment will be taken at the time of booking.Takes ~ 5 min How to Get Your Authorisation Code📞 Step 1: Contact Bupa GlobalThe easiest way to request or manage a treatment authorisation is through your MembersWorld account. MembersWorld allows you to request pre-authorisation, view your policy documents, manage claims and send Bupa Global a secure message. If you cannot use MembersWorld, use Bupa Global’s official contact page, which provides the correct contact details based on your location. Links:Bupa Global Contact DetailsBupa Global MembersWorld🗣️ Step 2: Use This Script (Read It Out)“Hi, I’d like to authorise physiotherapy treatment for my [PAIN/TIGHTNESS/INJURY]. My name is [Your Full Name], my DOB is [DD/MM/YYYY], and my physio is One Body LDN. Can you please issue me a pre-authorisation code?” Most clients get their code instantly. ⚠️ Important: Make Sure They Link You to One Body LDN Give Bupa Global these details: Your Physiotherapist’s Name - State that they are “HCPC registered” Clinic Provider Number – 651474 Clinic: One Body LDN Alternative: Pre-Authorisation via the App If you prefer, log into MembersWorld to request authorisation online. Once approved, you’ll receive a pre-authorisation code to use for your physiotherapy sessions. Remember the Validity Pre-authorisations are valid for 31 days. They begin either on the treatment start date or on the issue date (if no treatment date has been set yet). Bupa International Claim HelpStep 3: Book Your Appointment OnlineOnce you have your insurance authorisation details, please book your appointment online using the button below. Book My TreatmentYou will be asked to enter card details when booking. No payment will be taken at the time of booking.Takes ~ 5 min How to Get Your Authorisation Code📞 Step 1: Contact CignaUse the contact details shown on your Cigna membership card, as the correct contact route depends on the type of Cigna plan you have. If you are unsure which plan you have, use Cigna’s Member Login page to select the correct member area. For employer and international company plans, your Cigna member area can be used to view cover, manage claims and contact customer care. Links:Cigna Member Login & Plan Selector🗣️ Step 2: Use This Script (Read It Out)“Hi, I’d like to authorise physiotherapy treatment for my [PAIN/TIGHTNESS/INJURY]. My name is [Your Full Name], my DOB is [DD/MM/YYYY], and my physio is One Body LDN. Can you please issue me an authorisation code?” Most clients get their code instantly during this call. ⚠️ Important: Make Sure They Link You to One Body LDN Give Cigna these details: Your Physiotherapist’s Name Therapist Provider Number: can be found here Clinic: One Body LDN This ensures your authorisation is correctly assigned to us so your sessions are covered. Cigna Claim Help Page Step 3: Book Your Appointment OnlineOnce you have your insurance authorisation details, please book your appointment online using the button below. Book My TreatmentYou will be asked to enter card details when booking. No payment will be taken at the time of booking.Takes ~ 5 min How to Get Your Authorisation Code📞 Step 1: Contact Cigna GlobalUse the contact details shown on your Cigna membership card, or use Cigna Global’s official contact page to find the correct support route for your policy. If you have a Global Individual policy, you can also use your secure Customer Area to view your cover, manage claims and contact Customer Care. If you are unsure which Cigna plan you have, check your membership card before choosing the member area. Links:Cigna Global Contact DetailsCigna Member Login & Customer Area🗣️ Step 2: Use This Script (Read It Out)“Hi, I’d like to authorise physiotherapy treatment for my [PAIN/TIGHTNESS/INJURY]. My name is [Your Full Name], my DOB is [DD/MM/YYYY], and my physio is One Body LDN. Can you please issue me an authorisation code?” Most clients get their code instantly during this call. ⚠️ Important: Make Sure They Link You to One Body LDN Give Cigna International these details: Your Physiotherapist’s Name - State that they are “HCPC registered” Clinic: One Body LDN This ensures your authorisation is correctly assigned to us so your sessions are covered.Step 3: Book Your Appointment OnlineOnce you have your insurance authorisation details, please book your appointment online using the button below. Book My TreatmentYou will be asked to enter card details when booking. No payment will be taken at the time of booking.Takes ~ 5 min How to Get Your Authorisation Code📞 Step 1: Contact HCMLHCML does not normally operate as a standard self-referral insurer pathway. Your insurer, employer, solicitor or case manager may need to refer you to HCML first. If you have already been referred, follow the instructions or secure link HCML has sent you to complete your assessment and manage your case. If you have been told to contact HCML directly or need help with an existing referral, use HCML’s official contact page. Link:HCML Contact & Referral Support🗣️ Step 2: Complete Your Digital Assessment Once referred, HCML will send you a unique link to access their online platform. Fill out the short online form about your pain, tightness, or injury. Most clients finish this step in under 5 minutes.Book Your Physiotherapy at One Body LDNHCML will provide a tailored plan that may include self-help exercises, online treatment, or face-to-face physiotherapy sessions. If face-to-face treatment is approved, you’ll be able to choose your preferred clinic. Select One Body LDN to ensure your sessions are covered and booked seamlessly. HCML Physiotherapy InfoStep 3: Book Your Appointment OnlineOnce you have your insurance authorisation details, please book your appointment online using the button below. Book My TreatmentYou will be asked to enter card details when booking. No payment will be taken at the time of booking.Takes ~ 5 min How to Get Your Authorisation Code📞 Step 1: Contact Healix HealthUse the contact details shown in your Healix scheme guide, as member support details can vary depending on your employer or healthcare scheme. You can also use Healix Member Zone or the MyHealix app to check your cover, start a claim and access information about your scheme. If you cannot find the correct details, use Healix Health’s official contact page. Links:Healix Member SupportHealix Health Contact Details🗣️ Step 2: Use This Script (Read It Out)“Hi, I’d like to authorise physiotherapy treatment for my [PAIN/TIGHTNESS/INJURY]. My name is [Your Full Name], my DOB is [DD/MM/YYYY], and my physio is One Body LDN. Can you please issue me an authorisation code?” Most clients receive their code instantly on this call. ⚠️ Important: Make Sure They Link You to One Body LDN Give Healix these details: Your Physiotherapist’s Name Therapist Provider Number: can be found here Clinic: One Body LDN This ensures your authorisation is correctly assigned to us so your sessions are covered.Step 3: Book Your Appointment OnlineOnce you have your insurance authorisation details, please book your appointment online using the button below. Book My TreatmentYou will be asked to enter card details when booking. No payment will be taken at the time of booking.Takes ~ 5 min How to Get Your Authorisation Code⚠️ Vitality often tries to send members to one company called Ascenti. But Ascenti is only their preferred provider because they are cheaper. You are fully entitled to choose One Body LDN and be seen "out of network" instead. We still honour Vitality's £35 rate and are fee assured, with no extra cost to you.📞 Step 1: Contact VitalityUse the Vitality Member Zone to make or manage a health claim, check your plan details and access the support available under your policy. If you need further help, use Vitality’s official contact and support page to find the correct route for your enquiry. Make sure you have your membership details ready. Links:Vitality Contact & SupportVitality Manage Your Health Plan🗣️ Step 2: Use This Script (Read It Out)“Hi, I’d like to authorise physiotherapy treatment for my [PAIN/TIGHTNESS/INJURY]. My name is [Your Full Name], my DOB is [DD/MM/YYYY], and my physio is One Body LDN. Can you please issue me an authorisation code?” Tip: Always describe your issue as a recent pain or injury. Vitality will not cover long-standing or pre-policy issues. Most clients get their code instantly during this call. ⚠️ Important: Make Sure They Link You to One Body LDN ⚠️ Vitality often tries to send members to one company called Ascenti. You are fully entitled to choose One Body LDN instead at no extra cost. All our therapists are fee-assured at £35 per session, so you will never pay extra (unless your policy has an agreed-upon excess). Give Vitality these details: Your Physiotherapist’s Name Therapist Provider Number: can be found here Clinic and post code: can be found on the relevant clinic location pages on our website This ensures your authorisation is correctly assigned to us so your sessions are covered.Step 3: Book Your Appointment OnlineOnce you have your insurance authorisation details, please book your appointment online using the button below. Book My TreatmentYou will be asked to enter card details when booking. No payment will be taken at the time of booking.Takes ~ 5 min How to Get Your Authorisation Code📞 Step 1: Contact WPAUse the contact details shown on your WPA membership information, as the correct contact route can vary depending on whether you have an individual, family or company scheme. You can also use My WPA or the WPA Health app to manage your membership, start a claim, view your benefit limits and send secure messages. If you cannot find the correct contact details, use WPA’s official contact page. Links:WPA Contact DetailsWPA Member Support & My WPA🗣️ Step 2: Use This Script (Read It Out)“Hi, I’d like to authorise physiotherapy treatment for my [PAIN/TIGHTNESS/INJURY] with my provider. My name is [YOUR NAME], DOB is [YOUR DATE OF BIRTH], and my physiotherapy clinic is One Body LDN. Can you please issue me an authorisation code?” Most clients receive their code instantly during this call. ⚠️ Important: Make Sure They Link You to One Body LDN Give WPA these details: Your Physiotherapist’s Name Therapist Provider Number: can be found here Clinic: One Body LDN This ensures your authorisation is correctly assigned to us so your sessions are covered.Step 3: Book Your Appointment OnlineOnce you have your insurance authorisation details, please book your appointment online using the button below. Book My TreatmentYou will be asked to enter card details when booking. No payment will be taken at the time of booking.Takes ~ 5 min How to Get Your Authorisation CodeNo matter who your provider is, activating your cover is quick and easy.⚠️ Important: If You Have a “Cashback” Health SchemeIf you’re with Health Shield, Medicash, Simplyhealth, Westfield Health, Paycare, or BHSF, you don’t need pre-authorisation. These are cashback schemes — that means: You simply book and pay for your session with us (as normal). We’ll send you an itemised receipt for your physiotherapy session after the appointment. You send this to your cashback provider, and they reimburse you directly — usually within a few days. Most clients get their money back fast and with zero hassle. Book Your Cashback Sessions HereStep 1 – Contact Your Insurer Calling your insurer’s customer service line (the number is usually on the back of your policy card or app) or Log in to your online member portal — many insurers have a “Make a Claim” or “Pre-authorisation” section. 🗣️ Step 2: Use This Script (Read It Out)“Hi, I’d like to authorise physiotherapy treatment for my [PAIN/TIGHTNESS/INJURY]. My name is [Your Full Name], my date of birth is [DD/MM/YYYY], and my provider is One Body LDN. The physiotherapists at One Body LDN are HCPC registered. Can you please issue me an authorisation or claim reference?” Most insurers can issue your code or approval instantly during this call.Step 3: Book Your Appointment OnlineOnce you have your insurance authorisation details, please book your appointment online using the button below. Book My TreatmentYou will be asked to enter card details when booking. No payment will be taken at the time of booking. Previous
