Please get in touch with your insurance company before booking your appointment. It’s best to confirm the level of cover you have and whether you’ll need a GP or consultant referral letter.

You will need to provide all the following information to us before booking an appointment. These are;

• Your Insurer
• Policy number
• Authorisation code
• Which discipline you have authorisation for (Physiotherapy or Osteopathy)
• How many sessions you have been approved for
• Your total excess 

Once we receive this information, our admin team will verify your details and get back to you within one working day to get your session booked at a time that suits you. 

Please be advised that we cannot process your invoices without the information listed above and valid authorisation, resulting in the need to self-fund your appointments. 

The prices per session from insurance providers can vary from our standard pricing.

Please note that many providers will not authorise treatment costs retrospectively, so best to do this in advance of your appointment.

There is usually a limit on how much therapy you can claim for. This is either a monetary amount (e.g. £500 per year) or measured by the number of sessions you can receive.

You cannot claim for any equipment bought.

You will need to ring up your insurance provider to explain your injury/concern and request to see a therapist with us.

Please give your insurer one of our provider numbers (listed below) to get your authorisation code.

Most policies will include an excess payment – to be paid annually.

An excess is an amount of money that your provider will expect you to pay before they start covering you for further treatment you receive over that amount. Following payment of your excess to One Body LDN in full, your provider will cover 100% of your treatment. 

Before starting your treatments, it is essential to know the following:

• Does your policy have an excess?
• If so, how much?
• When does your policy date start? (To know when you may have to pay your excess again] 

We’ll provide you with invoices and receipts to easily claim back your treatment costs incurred. We’ll work with you to make sure this goes smoothly.

Please check your plan thoroughly before booking with us and paying to ensure that your treatments are covered.